Refund policy

We adhere to European Union and Austrian consumer protection laws, ensuring a 14-day right of withdrawal for our customers.

1. 14-Day Right of Withdrawal
   • You have the right to cancel your purchase within 14 days without providing a reason.
   • The withdrawal period begins the day you or a third party designated by you (other than the carrier) takes possession of the goods.
2. Return Shipping Costs
   • For returns under the 14-day withdrawal period:
     • Customers are responsible for the cost of returning the goods.
   • For defective or incorrect items:
     • We will cover all return shipping costs.
3. Refunds
   • Refunds will be processed promptly upon receipt and inspection of the returned goods.
   • Refunds include the purchase price and any original shipping costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
4. Return Procedure

To begin the return process, please fill out the return form provided through the following link. Once we receive your completed form, we will contact you promptly to assist you with the return and provide further instructions.

Return Form